Privacy policy

Last updated: May 5, 2026

IntoVibes is owned and operated by AURAVIA LIMITED.

AURAVIA LIMITED operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, billing address, shipping address, phone number, and email address.

Payment and financial information, including payment card information, transaction details, form of payment, payment confirmation, and other payment details. Payment information is processed securely through Shopify and/or our payment service providers.

Account information, including your username, password, preferences, and account settings, if you create an account.

Transaction information, including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.

Communications with us, including the information you provide when sending a customer support inquiry.

Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

Usage information, including information about how and when you interact with or navigate the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with your personal information.

Automatically through the Services, including from your device when you use our website, products, or services, and through the use of cookies and similar technologies.

From our service providers, including when we engage them to enable certain technology, payment processing, order fulfillment, shipping, analytics, or customer support services.

From partners or other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, tailor, and improve the Services. We use your personal information to provide the Services, including to process your payments, fulfill your orders, arrange shipping, provide customer support, remember your preferences, process returns or refunds where applicable, manage your account, and improve your shopping experience.

Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing communications by email, showing online advertisements, or promoting products and services that may be relevant to you. Where required by law, we will obtain your consent before sending marketing communications.

Security and fraud prevention. We use your personal information to help provide a secure payment and shopping experience, authenticate accounts, detect and prevent fraud, investigate possible illegal or unsafe activity, protect public safety, and secure our Services.

Communicating with you. We use your personal information to provide customer support, respond to your inquiries, notify you about your order, and maintain our business relationship with you.

Legal reasons. We may use your personal information to comply with applicable laws, respond to valid legal requests, investigate or participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors, and service providers who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

With business and marketing partners to provide marketing services and advertise to you, where permitted by applicable law.

When you direct, request, or consent to disclosure, such as when information is needed to ship products to you or when you use social media widgets, login integrations, or other third-party features.

With affiliates or within our corporate group, where applicable.

In connection with legal or business matters, such as a merger, bankruptcy, legal obligation, subpoena, search warrant, enforcement of our terms or policies, or protection of our Services, rights, users, or others.

5. Relationship with Shopify

Our store is powered by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside in order to provide and improve the Services.

Shopify may also process personal information collected through your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests to exercise privacy rights related to Shopify’s processing.

To learn more about how Shopify uses personal information and any rights you may have, please review Shopify’s consumer privacy information.

6. Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to sites not affiliated with or controlled by us, you should review their privacy policies, security policies, and terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of information on third-party websites or platforms.

Our inclusion of third-party links does not, by itself, imply endorsement of those platforms, their content, or their operators.

7. Children’s Data

The Services are not intended to be used by children.

We do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, please contact us using the contact details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined under applicable law.

8. Security and Retention of Your Information

We take reasonable measures to help protect your personal information.

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee perfect security.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, prevent fraud, or enforce agreements and policies.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

Right to access or know. You may have the right to request access to personal information that we hold about you.

Right to delete. You may have the right to request that we delete personal information we maintain about you.

Right to correct. You may have the right to request that we correct inaccurate personal information we maintain about you.

Right of portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, where applicable.

Right to opt out of sale, sharing, or targeted advertising. Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information or the processing of your personal information for targeted advertising purposes, as defined by applicable privacy laws.

Managing communication preferences. We may send you promotional emails. You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as messages about your account or orders.

You may exercise your rights by contacting us using the contact details provided below.

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing your request, as permitted or required by law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we may require proof that you authorized the agent to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request in a timely manner as required by applicable law.

10. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below.

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

11. International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent transfer mechanisms issued by the relevant competent authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

13. Contact

If you have questions about this Privacy Policy, your personal information, or how we collect, use, store, or protect your data, you may contact us at:

IntoVibes is owned and operated by AURAVIA LIMITED.

AURAVIA LIMITED
Unit 903D, 9/F, Cameron Commercial Centre, 458–468 Hennessy Road, Hong Kong

Email: info@intovibes.shop
Phone: +852 9367 5296
Support Hours: Monday–Friday, 9:00 AM–5:00 PM HKT (GMT+8)

We do not sell customers’ personal contact information.

We use customer information only as needed to process orders, provide customer support, deliver products, improve our services, prevent fraud, protect our website, and comply with applicable legal obligations.

We do not use customers’ personal information or photos in advertising without consent.