Refund policy

Thank you for shopping with IntoVibes. Please read our Return & Refund Policy carefully before placing your order.

IntoVibes is owned and operated by AURAVIA LIMITED.

Because many of our press-on nail products are handmade, custom, personalized, or made-to-order, all orders are carefully prepared according to the selected product, size, style, color, shape, or customization details.

1. Final Sale Policy

All handmade, custom, personalized, and made-to-order press-on nail products are final sale once production has started, unless the item is defective, damaged, incorrect, missing, or does not match the confirmed order details.

Due to hygiene and safety reasons, we do not accept returns or exchanges for items that have been worn, used, opened, applied, altered, damaged after delivery, or removed from their original packaging.

Please review your order details carefully before placing your order.

2. Eligible Return or Refund Cases

We only accept return or refund requests in the following situations:

The item arrives damaged.
The item is defective.
The wrong item was sent.
The item does not match the confirmed order details.
An item is missing from your order.

If your item has one of the issues listed above, please contact us within 7 days after delivery.

3. Non-Returnable Cases

We do not accept returns, refunds, or exchanges for the following reasons:

Choosing the wrong size.
Ordering the wrong color, shape, style, or design.
Changing your mind after placing the order.
Personal preference after receiving the item.
Incorrect shipping information provided by the customer.
Damage caused by misuse, improper application, improper removal, or improper storage.
Normal color differences caused by screen display settings, lighting, photography, or handmade production variations.
Items that have been worn, used, opened, altered, or removed from their original packaging.
Sale, clearance, final sale, free gift, or promotional items, unless defective or incorrect.

4. How to Request Help

To request help with a defective, damaged, incorrect, or missing item, please contact us within 7 days after delivery at:

Email: info@intovibes.shop
Phone: +852 9367 5296

Please include:

Your order number.
Your full name.
A clear description of the issue.
Clear photos or videos showing the product issue.
A photo of the shipping package, if applicable.

We will review your request and respond within 1–2 business days during our support hours: Monday–Friday, 9:00 AM–5:00 PM HKT (GMT+8).

5. Return Shipping Instructions

Please contact us before returning any item so we can review your case and confirm the correct return process.

For eligible returns, items should generally be returned to our business address below unless we provide different written instructions by email:

AURAVIA LIMITED
Unit 903D, 9/F, Cameron Commercial Centre, 458–468 Hennessy Road, Hong Kong

Please include your order number and the approved return details in the return package or in your email communication so we can identify your order correctly.

Items should be returned in their original condition, with original packaging where applicable.

6. Return Shipping Cost

For approved returns caused by a defective, damaged, incorrect, or missing item, IntoVibes will cover the return shipping cost or provide another suitable solution.

If the issue is not caused by IntoVibes, the item will not be eligible for return, refund, or exchange under this policy.

7. Exchanges and Reorders

To help you receive the product you want as quickly as possible, please contact us first if your item is defective, damaged, incorrect, missing, or does not match the confirmed order details.

After reviewing the issue, we may offer a refund, replacement, store credit, or another suitable solution depending on the situation.

If you would like a different size, color, style, or design for reasons not caused by IntoVibes, you may place a new order for the preferred item.

8. Refund Processing Time

If your refund is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for your bank, credit card company, or payment provider to process and post the refund to your account.

9. Order Cancellations

Orders may only be cancelled before production or fulfillment has started.

Once a handmade, custom, personalized, or made-to-order item has entered production, the order cannot be cancelled, returned, or exchanged unless there is a confirmed product issue.

10. Contact Information

If you have any questions about returns, refunds, damaged items, incorrect items, or your order, please contact us at: