Terms of service
Overview
Welcome to IntoVibes.
The terms “we,” “us,” and “our” refer to IntoVibes, which is owned and operated by AURAVIA LIMITED.
AURAVIA LIMITED operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience.
Our store is powered by Shopify, which enables us to provide our online store and related services to you.
The terms and conditions below, together with any policies referenced herein, describe your rights and responsibilities when you use our website and services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as order terms, payment, shipping, returns, warranty disclaimers, and limitations of liability.
By visiting, interacting with, or using our website and services, you agree to be bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies posted on our website.
If you do not agree to these Terms of Service or our policies, you should not use or access our website.
Privacy Policy: https://intovibes.shop/policies/privacy-policy
Return & Refund Policy: https://intovibes.shop/policies/refund-policy
Shipping Policy: https://intovibes.shop/policies/shipping-policy
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence.
To use our services, including browsing our online store or purchasing products, you may be asked to provide certain information, such as your name, email address, billing information, payment information, shipping address, and contact details.
You represent and warrant that all information you provide to us is accurate, current, and complete.
You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders if we believe that these Terms of Service have been violated.
SECTION 2 - OUR PRODUCTS
IntoVibes sells press-on nails, handmade nail products, customized nail products, nail accessories, and related beauty items.
We make every effort to display our products as accurately as possible. However, product colors, details, and appearance may vary slightly due to lighting, photography, screen settings, device display differences, and handmade production variations.
For handmade or custom press-on nails, slight differences in color, decoration placement, shape details, or finish may occur. These small handmade variations are normal and are not considered product defects.
All product descriptions, prices, and availability are subject to change at any time without notice.
We reserve the right to discontinue any product at any time and may limit product quantities available for purchase.
SECTION 3 - ORDERS
When you place an order on our website, you are making an offer to purchase. IntoVibes reserves the right to accept or decline your order for any reason at our discretion.
Your order is not accepted until IntoVibes confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting, including product style, nail size, quantity, shipping address, billing information, and customization details.
Once an order has been accepted, processed, customized, packed, or shipped, we may be unable to accommodate cancellation requests.
For custom, handmade, personalized, or made-to-order products, once production has started, the order cannot be cancelled, returned, or exchanged unless the item arrives damaged, defective, incorrect, missing, or does not match the confirmed order details.
If we do not accept, make changes to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was placed.
Your purchases are subject to return, refund, or exchange eligibility solely in accordance with our Return & Refund Policy:
https://intovibes.shop/policies/refund-policy
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice.
The price charged for a product will be the price in effect at the time the order is placed and shown in your order confirmation email.
Unless otherwise expressly stated, posted prices do not include taxes, shipping fees, handling fees, customs duties, import taxes, or other charges that may apply.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made on our website.
You agree to promptly update your account and payment information, including your email address, billing address, shipping address, credit card information, and expiration dates, so that we can complete your transactions and contact you when needed.
You represent and warrant that:
The payment information you provide is true, correct, and complete.
You are authorized to use the payment method provided.
Charges incurred by you will be honored by your payment provider.
You will pay all charges incurred by you, including product prices, shipping fees, and applicable taxes.
SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery times are estimates only and are not guaranteed.
Processing time, shipping time, shipping fees, available shipping regions, customs duties, and import taxes are subject to our Shipping Policy and the shipping information displayed at checkout.
We are not responsible for delays caused by shipping carriers, customs processing, holidays, weather, incorrect shipping information, or events outside our control.
Customers are responsible for providing accurate and complete shipping information at checkout.
If a package is delayed, returned, lost, or undeliverable due to an incorrect or incomplete shipping address provided by the customer, we may be unable to offer a full refund.
Once an order has been transferred to the shipping carrier, delivery responsibility may pass to the carrier, subject to applicable law.
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
Please review our Shipping Policy before placing an order:
https://intovibes.shop/policies/shipping-policy
SECTION 6 - RETURNS, REFUNDS, AND EXCHANGES
Returns, refunds, and exchanges are handled according to our Return & Refund Policy.
Please review our Return & Refund Policy before placing an order:
https://intovibes.shop/policies/refund-policy
For hygiene and safety reasons, used, worn, applied, opened, altered, or damaged-after-delivery press-on nails may not be eligible for return.
Custom-made, handmade, personalized, or made-to-order products are generally final sale once production has started unless the item is damaged, defective, incorrect, missing, or does not match the confirmed order details.
If you have an issue with your order, please contact us within the timeframe stated in our Return & Refund Policy so we can review your case and confirm the correct return or refund process.
For eligible returns, items should generally be returned to our business address unless we provide different written instructions by email.
SECTION 7 - INTELLECTUAL PROPERTY
Our website and services, including but not limited to trademarks, logos, brand names, text, images, graphics, product photos, videos, designs, product descriptions, reviews, layout, and overall website appearance, are owned by IntoVibes, its affiliates, partners, or licensors and are protected by applicable intellectual property laws.
These Terms allow you to use our website for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, copy, create derivative works from, publicly display, republish, download, store, or transmit any material from our website without our prior written permission.
IntoVibes’ name, logo, product names, designs, and slogans are trademarks or brand assets of IntoVibes. You may not use them without our prior written permission.
All other names, logos, product names, and trademarks displayed on our website are the property of their respective owners.
SECTION 8 - OPTIONAL TOOLS
We may provide you with access to third-party tools or services that we do not monitor, control, or manage.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind.
Your use of optional third-party tools is entirely at your own risk and discretion.
We may also offer new features, tools, or resources through our website in the future. Such new features will also be subject to these Terms of Service.
SECTION 9 - THIRD-PARTY LINKS
Our website may contain links to third-party websites, services, tools, or content.
We are not responsible for examining or evaluating the content, accuracy, policies, or practices of any third-party websites.
If you choose to access third-party links, you do so at your own risk.
We are not responsible for any harm, loss, or damages related to your use of third-party websites, products, services, or resources.
Please review third-party policies carefully before engaging in any transaction.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, which enables us to provide our online store and related services to you.
However, any sales and purchases made through our store are made directly with IntoVibes, which is owned and operated by AURAVIA LIMITED.
By using our website and services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and IntoVibes, including any injury, damage, loss, refund issue, return issue, shipping issue, or product-related matter resulting from purchases made from our store.
SECTION 11 - PRIVACY POLICY
All personal information we collect through our website and services is subject to our Privacy Policy.
Please review our Privacy Policy here:
https://intovibes.shop/policies/privacy-policy
By using our website, you acknowledge that you have read and understood our Privacy Policy.
Because our store is powered by Shopify, Shopify may also collect and process certain personal information in order to provide and improve the services. For more details, please review our Privacy Policy.
SECTION 12 - FEEDBACK, REVIEWS, AND USER CONTENT
If you voluntarily submit, upload, post, email, or otherwise provide reviews, photos, videos, comments, feedback, suggestions, or other content to us, you represent that the content is accurate, lawful, and that you have the necessary rights to provide it.
We may use customer-submitted reviews, feedback, or content to improve our products, services, and customer support.
We will not use customers’ personal photos, personal information, or identifiable customer content in advertising or promotional materials without appropriate consent where required by applicable law.
You represent and warrant that:
You own or have the necessary rights to the content you submit.
Your content does not violate any third-party rights.
Your content is accurate and not misleading.
Your content does not contain unlawful, abusive, obscene, defamatory, or harmful material.
We reserve the right, but have no obligation, to monitor, edit, or remove content that we determine to be unlawful, offensive, misleading, harmful, or in violation of these Terms.
SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, product availability, or other information.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time, including after you have submitted your order.
We are not obligated to update, amend, or clarify information except as required by law.
SECTION 14 - PROHIBITED USES
You may access and use our website for lawful purposes only.
You agree not to use our website or services:
For any unlawful, fraudulent, or malicious purpose.
To violate any applicable laws or regulations.
To infringe upon our intellectual property rights or the rights of others.
To harass, abuse, insult, harm, defame, intimidate, or discriminate against others.
To submit false or misleading information.
To upload or transmit viruses, malware, or harmful code.
To collect or track personal information of others.
To spam, phish, scrape, crawl, or interfere with website security.
To impersonate another person or entity.
To interfere with or disrupt the operation of our website or services.
We reserve the right to suspend, disable, or terminate your access to our website if we determine that you have violated these Terms.
SECTION 15 - TERMINATION
We may terminate this agreement or your access to our website and services at any time, without notice, if we believe that you have violated these Terms of Service or applicable laws.
You will remain liable for all amounts due up to and including the date of termination.
The provisions relating to intellectual property, user content, limitation of liability, indemnification, privacy, governing law, and any other provisions that by their nature should survive termination will continue to apply after termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
Our website, services, and products are provided on an “as is” and “as available” basis, except as expressly stated by IntoVibes.
We do not guarantee that our website will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from using our website or services will be accurate or reliable.
Product results may vary due to personal use, application method, nail size, nail preparation, adhesive type, storage conditions, and individual differences.
Some jurisdictions do not allow the exclusion of certain warranties, so some limitations may not apply to you.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, IntoVibes, AURAVIA LIMITED, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages.
This includes damages arising from your use of our website, services, or products, or any claim related to your use of our website or any product purchased through our website.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not allowed by applicable law.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless IntoVibes, AURAVIA LIMITED, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, or expenses, including reasonable attorneys’ fees, arising out of:
Your breach of these Terms of Service.
Your violation of any law or regulation.
Your violation of any third-party rights.
Your access to or use of our website and services.
Your misuse of any product purchased from our website.
SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of the remaining provisions.
SECTION 20 - WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies posted by us on this website constitute the entire agreement between you and IntoVibes regarding your use of our website and services.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 21 - ASSIGNMENT
You may not transfer, assign, or delegate these Terms or any of your rights or obligations under these Terms without our prior written consent.
We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice, subject to applicable law.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of law principles.
If any dispute arises, both parties agree to first attempt to resolve the matter by contacting each other in good faith.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes on our website.
It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service, your order, our products, shipping, returns, refunds, or any other store policy should be sent to us at:
IntoVibes is owned and operated by AURAVIA LIMITED.
AURAVIA LIMITED
Unit 903D, 9/F, Cameron Commercial Centre, 458–468 Hennessy Road, Hong Kong
Email: info@intovibes.shop
Phone: +852 9367 5296
Support Hours: Monday–Friday, 9:00 AM–5:00 PM HKT (GMT+8)